Shipping policy
SHIPPING DESTINATIONS
RAM & ROSE currently ships within the United States only. We do not currently offer international shipping.
ORDER PROCESSING
Orders are processed during regular business days, excluding weekends and U.S. federal holidays.
Estimated processing and delivery times provided at checkout are estimates only and are not guaranteed.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. RAM & ROSE cannot guarantee that an address can be changed once an order has been placed or shipped.
We are not responsible for orders that are delayed, misdelivered, or undeliverable due to incorrect or incomplete shipping information provided by the customer.
SHIPPING DELAYS
Delivery times are estimates and may be affected by carrier delays, weather, holidays, service disruptions, or other circumstances outside our control.
RAM & ROSE is not responsible for shipping or delivery delays once an order has been transferred to the shipping carrier.
LOST OR MISSING PACKAGES
Once an order has been transferred to the shipping carrier, title and risk of loss pass to the customer.
RAM & ROSE is not responsible for packages that are lost, stolen, misdelivered, or otherwise unavailable after being accepted by the carrier.
If your tracking information indicates an issue with delivery, please contact the shipping carrier directly to initiate an investigation or claim.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive an incorrect item, please contact care@ramandrose.com within 7 days of delivery with your order number and clear photographic evidence of the product and packaging.
Please refer to our Refund Policy for additional information.
CONTACT
For questions regarding shipping, please contact: