Refund policy

REFUND POLICY

ALL SALES ARE FINAL

All RAM & ROSE purchases are final sale. We do not accept returns, exchanges, or refunds for change of mind, fragrance preference, or other personal preferences.

Please review your order carefully before completing your purchase.

INCORRECT ORDERS

If you receive an item different from what you ordered, you must contact us at care@ramandrose.com within 7 days of delivery.

Please include your order number and clear photographic proof of the item received. If we confirm that RAM & ROSE sent an incorrect item, we will arrange an appropriate replacement or refund at no additional cost to you.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, you must contact us at care@ramandrose.com within 7 days of delivery.

Please include your order number and clear photographs of the product, packaging, and any visible damage or defect. Claims submitted without sufficient supporting evidence may not be eligible for resolution.

Once your claim has been reviewed, we will determine the appropriate resolution based on the circumstances.

SHIPPING ISSUES

RAM & ROSE is not responsible for shipping delays, lost packages, or other delivery issues occurring after an order has been transferred to the shipping carrier.

Please refer to our Shipping Policy and Terms of Service for additional information regarding shipping and delivery.

ORDER CANCELLATIONS

Once an order has been placed, we cannot guarantee that it can be changed or canceled. If you notice an error in your order, please contact care@ramandrose.com as soon as possible.

CONTACT

For questions regarding this Refund Policy, please contact us at:

care@ramandrose.com